Download ManageEngine SupportCenter Plus 7 Web-based Customer Service & Support Software with Account & Contact Management

Software Stock >> Windows >> Business >> Helpdesk & Remote PC >> ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus 7

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(31 Mb)

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General Info

Price: 0 USD (Buy Now)

Hits: 108 visitors

Publisher: ZOHO Corp.

OS Support: Win2003, WinXP, Win2000, Linux

License: Freeware

Date added: 20 Apr 2010

Last Update: 03 Dec 2008

Downloads: Total: 47

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ManageEngine SupportCenter Plus 7 screenshot

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Publisher's description

Web-based Customer Service & Support Software with Account & Contact Management

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.

Trouble Ticketing

Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser.

Self-Service Portal

Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests.

Customer Case Tracking

A robust and easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent, reliable and superior service to their customers.

Knowledge Base

Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution.

SLA Management

Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations.

Account & Contact Management

Track and manage all your customer accounts and their contact information, and thereby improve customer relationships.

Product Catalog

Empower your support reps with instant access to all customer product information as well as allow customers to track and manage details of the products they have purchased.

Customer Service Reports

Requests that are open, closed or overdue at any instant of time, the SLA violations that had happened, which customer or Organization is sending the most number of requests & who is attending to the requests can all be known from the readymade reports generated by SupportCenter Plus.

Version History

Version 7 added on: 03 Dec 2008

Changes on the new version:
Service Management,SLA/Contracts Management, Business Rules/Work Flow, Self Service Portal, Account & Contact Management

Related Tags:

Customer Support Software Customer Service Management Software Request Tracking Service Level Agreement Self Service Portal Knowledge base Trouble Ticketing System Contact Management SLA violation tracking Workflow Management supportcenter plus customer support service management tracking level portal knowledge base trouble ticketing contact web-based

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Download Time

56K: 1h 15m 35s
64K: 1h 6m 8s
128K: 33m 4s
768K: 4m 36s
1.44M: 2m 56s