Download ManageEngine ServiceDesk Plus 7.5 Complete Help Desk & Asset Mgmt software with SLA & purchase mgmt. ITIL ready

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ManageEngine ServiceDesk Plus 7.5

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(43.00 Mb)

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General Info

Price: 0 USD (Buy Now)

Hits: 123 visitors

Publisher: ZOHO Corp.

OS Support: Win2003, WinXP, Win2000, Linux

License: Freeware

Date added: 18 Apr 2010

Last Update: 12 Nov 2008

Downloads: Total: 54

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ManageEngine ServiceDesk Plus 7.5 screenshot

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Publisher's description

Complete Help Desk & Asset Mgmt software with SLA & purchase mgmt. ITIL ready

ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.

ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.

ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.

ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey.

Version 7.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities & more.

Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with all functionalities.

The Free Edition allows a single Technician manage upto 25 Workstations.

Version History

Version 7.5 added on: 12 Nov 2008

Changes on the new version:
Help Desk, Asset Management, ITIL ready Help Desk, Purchase Management, Contract Management,Remote Control

Related Tags:

Help Desk ITIL help desk ITIL Service Desk Asset Management Trouble Ticketing Helpdesk Software SLA Management Contract Management Purchase Order Management Knowledge Base Inventory Management servicedesk plus help desk itil management software contract base based functionalities enhanced mgmt

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Download Time

56K: 1h 44m 50s
64K: 1h 31m 44s
128K: 45m 52s
768K: 6m 23s
1.44M: 4m 5s